Batlground is looking to improve customer service and we need your help.

Discussion in 'General Community' started by Tracy, Feb 25, 2010.

  1. Tracy

    Tracy Member

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    We here at Batlground are looking for ways to improve our customers experience while dealing with our shop as it pertains to customer service. This started as a group project for Tracy's marketing research class, but we have decided to put it into practice. So, please take the time to answer our short 15 question survey. Make your opinions count and help us to help you.

    http://batlground.com/documents/survey.pdf

    Please open with Adobe Acrobat or Adobe reader. It will not work correctly in "preview".


    We greatly appreciate your time and if you have any questions, feel free to email tracyshayhorn@gmail.com
     
  2. techlord

    techlord Active Member

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    shit that is too much work, now knowing you guys for years I would say my biggest complaint is the by appt only.
    Now there have been times that the door was locked and I came to actually buy or negotiate with Dan (as opposed your favorite...chat with the employee's) but can't do squat with a locked door.

    Everyone knows of your knowledge, and the proven power of Batlground. Dan I think is a genius and Brandon knows his shit too, you are a straight shooter (cant wait to see that on Bullrun!).
    ALL good by me...but I would like to see more of a store front and maybe open a bit earlier.
     
  3. Popsmear

    Popsmear Member

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    To start with, don't offer a survey in PDF form, create an easy to use web form.
     
  4. Tracy

    Tracy Member

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    Thanks for the input. I actually need to print the completed forms for my class project so I can turn them in. I didn't realize a 15 question "click the boxes" PDF would be a PITA or too much work, but thanks for letting me know. Y'all are the first to mention this.

    As I mentioned it is a 2 fold deal—class project and BG project. I need the forms for class, so a web form won't work for that purpose. If it was just a BG only thing, I would have no problem with taking the time to sort out a webform. I just don't have time to the database and such. The project is due next week.

    Thanks anyways. for those who think it's a pain. I understand.
     
    #4 Tracy, Feb 25, 2010
    Last edited: Feb 25, 2010
  5. Alex

    Alex Community Founder
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    Wirelessly posted

    try using survey monkey then.
     
  6. Doug@DBW Motorsports

    Doug@DBW Motorsports Active Member

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    woohoo... we made it on the list. Great idea though
     
  7. integroid

    Supporting Member

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    Jesus people. It is a no brainer and will even email the damn thing for you. Help a sista out here.
     
  8. Cool_____

    Cool_____ Banned

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    Tracy option 10 should be list from 1-5 not 1-4 ;) Filling out mine right now.
     
  9. josh booth

    josh booth Active Member

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  10. Tracy

    Tracy Member

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    You can only do 10 questions with Survey Monkey. Thank you very much for the time you spent for those of you who filled it out.
     
  11. Matt

    Matt Think before you post
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    there is a glitch with question 15. If I click 10-19 miles, it automatically clicks 50-100 as well.

    FYI. :)
     
  12. 5spdfrk

    5spdfrk Active Member

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    On the last question when I click 50-100 miles it automatically checks the 10-19 miles too...and vice versa.

    Edit: Dang you Matt! *shaking fist*
     
  13. Tracy

    Tracy Member

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    I'll fix it right now for whoever else downloads it. Thanks for the heads up.
     
  14. Matt

    Matt Think before you post
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    sucker!!

    :p
     
  15. Tracy

    Tracy Member

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    Fixed. I also realize that there is no zero for if you use a performance shop. If you don't use a performance shop then this form is not for you.
     
  16. sharif@forged

    sharif@forged Member

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    I did a very similar project for my Business/marketing degree. Well done!
     
  17. Tracy

    Tracy Member

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    Ha Ha! Imagine that. We have something in common :p
     
  18. Matt

    Matt Think before you post
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    ^^ Break it up, you two!!

    oh wait....wrong thread

    :p
     
  19. sharif@forged

    sharif@forged Member

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    Only difference is we had primitive interwebz back in 1998. No fancy PDF forms. :). damn I am getting old!
     
  20. Tracy

    Tracy Member

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    OMG we are playing nice. Can I have some credit??? I was even nice in his last thread. I am turning over a new leaf.
     
  21. Matt

    Matt Think before you post
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    my :p was the sarcasm guy. :)
     
  22. Tracy

    Tracy Member

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    Damn, you are old :D JK. I didn't even use the internet til we opened the shop. Now look at me. A PRO!
     
  23. Tracy

    Tracy Member

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    No No I know. I was also kidding. Forgot the smiley.:naughty:
     
  24. Matt

    Matt Think before you post
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    :unamused:
     
  25. nicad

    nicad Yes I am a troll

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    should have made a google sites page with forms and just had it dump into a spreadsheet. even has graphing widgets for responses ;)
     
  26. Tracy

    Tracy Member

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    I had no idea about that. Do you have a link to the dealy so i can look at it for the future?
     
  27. Matt

    Matt Think before you post
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  28. nicad

    nicad Yes I am a troll

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  29. Popsmear

    Popsmear Member

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    Was just an observation.

    PDF's are not generally used for security reasons, general bulkiness and ease of use.

    To people of the internet generation, PDFs are always a PITA.
     
  30. GTscoob

    GTscoob Black is Beautiful

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    That was easy. bump for help with the schoolwork.
     

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