Dropped my 2010 Legacy 2.5i at Classic on Tuesday... Has the techs there scratching their heads and me in a rental car... Three times since I started leasing the car (about a 2 months ago), the car just cuts off completely while driving and in gear. The 1st time I was going about 25 mph on the road outside my complex... Car Cuts off, all dash lights on.. I wrote it off to possible (but unlikely), driver error, thinking I may have accidentely shifted from 2nd to 5th or something.. Car started right back up, and drove fine. The 2nd and 3rd time this has happened I've been in 5th gear cruising between 45-50 mph and it just cuts off. No bogging or CEL's.. just powers down. I've been extremely lucky that no one was in front of me and that I've had a place to pull over each time... as both steering and brake assist are off and stopping quickly is not an option. I have no idea how Classic and SOA are going to fix this... as duplicating the failure is going to be near impossible unless they just drive it over the next few weeks. And even then, the ECU (or ECM in this car I guess), isn't pulling any codes.... Something tells me this is going to be a big fiasco and that they are going to have to give me a different car... (only 2 months into a 3 year lease). Looks like KINGWREX will be tackling it soon enough, so I guess we will find out shortly... any ideas?
lemon law...get yourself another one. well not really as they haven't attempted to fix it before, but yeah...this thing seems like it's caused all sorts of issues for you. the key fob, now this. I think you deserve a different one
Well.. the key fob was a minor inconvenience, and only happened that one time... but this is a safety issue... So, I'm hoping replacement as well unless they can find something...
You need to start documenting exact dates the car is down and who you are talking to when in case it does turn into a Lemon Law deal.
Agreed... Wish I would have documented the stall times/dates... But def. will be starting a paper trail. This is the 1st attempt at a diagnose/fix. So, I hope they just do the right thing the 1st time if they can't fix it. I'm not trying to get out of the car... If they can get me into another Legacy, I'd be fine with it. (Would try to get a CVT this time though, that 6 speed is sloppy and completely unnessessary with a car that underpowered)...
ok... Got the car back and I can't say I'm pleased. I've been getting really delayed feedback over the last 3 weeks on the progress of the car, basically having to call the Service Rep for updates... Learned more from PM'ing King on here. Well... King tells me a few days ago that SOA found a known issue that is similar to mine but not exactly the same, where cars were stalling while cold and at idle. There is a reflash for this, which they were going to do. Then I get a call all the sudden saying its fixed. The Service Rep can't tell me anything, other than the ECU was reflashed. I ask him if its the same reflash I was told about a few days back and he doesn't know. So, I figured I'll still come get it, hopefully I can talk to whomever fixed it (not King unfortunately). I get there today and there are not Subie Reps there(only Caddie) and they can't find my paperwork at all... zero. Also, the tech who worked my car isn't there. Luckily, King was there to at least give me his best guess.... but, it really seems as if Subaru just gave up and went with a reflash that slightly resembled my issue. I won't know until I actually get to talk to someone Monday... Then, to top it off... The oil change and 2 recalls that were scheduled to be done while they had it WERE NOT DONE. They had the car 3 weeks, and can't even get that done? Now to be fair, this is again the service reps fault.. King had the work order and oil/recalls weren't on it... Lastly, they put between 100-150 miles on the car for diagnostics, which I am fine with, but didn't bother to put the gas back in it they used. Am I responsible for gas they used for warranty work??? So now I have to waste another day off at the dealership, to go and try to get some answers and get my oil/recalls done.. that should have been done allready... Not good Classic... not good.... Having the King there isn't going to make up for shotty Service Reps....
I've never once had a positive experience at Classic's Service or Parts Dept unfortunately. Of course, I stopped going there years ago, so I cannot comment on the current standing of things. I suggested to my Dad that he take his GR there now that King is back. FWIW, he purchased the car there as well.
Well let me stress again, I'm not faulting the techs here. This is a wierd problem, I knew diagnoses would be difficult... But no explanation, no paperwork, sched. maintenance not done, poor communication... The rep in question is a very nice guy, but he's not impressing me work wise. King was not there yet when I dropped the car off, so I couldn't request he work this issue... don't know how much that would have helped in my situation though if I could have...
I'll second Alex. The classic sales department were very nice but the service people seem unwilling to do much for you if you don't drive a 60k Cadillac. Their lack of caring for the hesitation in my stock legacy is what initially drove me to have topspeed flash the car. with ecutek 5+ years ago. Guess who sent me there for that useful tip...the sales team at classic. Good luck to ya man but at some point, it stops being worth it. You might also call the subaru rep yourself and bypass Jerry and the classic management staff.
To a fault, I am more forgiving then others... I'm going to give them a chance to make this all right... If no luck, I guess its time for a different dealership... Calling the Subaru rep involved myself is on the short list Monday...
Same here. I've had great luck with the techs I've dealt with in the past 5 years. The parts guys are equally friendly and useful. It's the management that seems to be lacking.