Snap-On Warranty

Discussion in 'General Community' started by blindfold, Jul 25, 2010.

  1. blindfold

    blindfold Active Member

    I am looking to get a set of quality Torx bit driver sockets and the first thing of quality comes to mind is Snap-On. However after reading their current warranty descprition:

    "...Consumable products are goods reasonably expected to be used up or damaged during use, including but not limited to drill bits, saw blades, grinding discs, sanding discs, knife blades, files, O2 sensors and batteries. This warranty only extends to the original Customer and cannot be transferred or assigned..."

    It seems to me that the warranty only applies to the original owner/purchaser of the tools and therefore the second owner is stuck with any broken tools from snap-on. Can anyone shed some light on the warranty, and if I am understanding correctly that tools described within the statement but also not limited to those listed but rahter all tools offered through snap-on falls under the description?

    If warranty is non-transferreble , I might as well walk to into sear and pick up a set of Craftsmen torx set.
     
  2. Matt

    Matt Think before you post Staff Member Supporting Member

    craftsman...
     
  3. onemoresti

    onemoresti Member

    I've never had any problem getting tools replaced because I wasn't the original buyer. I think it depends on the tool you are trying to get warrantied. They have a list of every tool they sell and whether or not it's covered. Things like impacts, and battery powered tools have limited warranty, but just last week I found a 14mm swivel socket someone wedged onto and exhaust bolt that must have been there for over a year, completely locked and rusted. Swapped it for a nice shiny new one:)
     
  4. blindfold

    blindfold Active Member

    may I ask where did you go to exchange? Thanks.
     
  5. Matt@Topspeed

    Matt@Topspeed Member

    My brother and one of my best friends have both owned snap-on franchises, the warranty as far as any dealer is concerned is no questions asked. It cost them nothing but time to warranty something for you. They have no way of knowing if you are the original owner or not. There isn't a national database of purchases.

    Matt

    P.S. Craftsman is garbage
     
  6. nicad

    nicad Yes I am a troll

    old craftsman wasn't bad..but the new stuff sucks. ever since the KMart buyout
     
  7. blindfold

    blindfold Active Member

    well i bought my set new on ebay, hopefully none of you fools were bidding against me cuz it cost me an arm and and a leg, but I am officially entered snap-on club, woot woot. Looking to pass this set down to my grandson lol...
     
  8. It seems that just about all of the players in the tool market are cutting corners.I do not buy much from snap-on because they are the most $$.A lot of the other guys stuff is now being made overseas..They all ,so far , warranty normal hand tools for life.I usually by Craftsman unless they do not have a certain tool than I work my wasy up the chain ,mac,matco then Snap on.For the Torx sets I have the Lisle ones that Sears and some auto stores sell,They have worked great for years.
     
    Last edited: Jul 25, 2010
  9. onemoresti

    onemoresti Member

    Snap-on dealers travel to different shops once a week. Like Matt said, usually no questions asked.
     
  10. blindfold

    blindfold Active Member

    I can't lie, it seems older snap-on tools are superior to newer ones :-/

    Prefer the torx bit that as a retaining pin through the socket vs the pin-less newer version, obviously I was dumb enough to realize after I received the newer ones lol

    [​IMG]
     
  11. Matt

    Matt Think before you post Staff Member Supporting Member

    older ones aren't Chinese?

    oh, wait...
     
  12. blindfold

    blindfold Active Member

    you wish your gf was made in China so you can swap them more often at a lower cost...

    oh wait...
     
  13. Matt

    Matt Think before you post Staff Member Supporting Member

    :rofl:

    agreed actually.
     
  14. Matt@Topspeed

    Matt@Topspeed Member

    You won't get the pin style if they break, your dealer will just drive the pinless ones into that socket. Honestly Torx and Allens are the most commonly broken tool. I'm surprised they still warranty them.
     
  15. Cool_____

    Cool_____ Banned

    How easy/simple would it be to drive a small pin/setscrew in these without damaging the socket and bit? Or would it then get weaker? Reason asking my BMW is LOADED with Torq and allen screws/bolts so I have to use these quite a bit.
     
  16. blindfold

    blindfold Active Member

    its not necessary... for ur M3 use :coolugh:
     
  17. Cool_____

    Cool_____ Banned

    Why not? I already stripped 2 of them trying to get that dang Euro valve out. Euro valve is leaking a tiny smidge of oil and ticks me off.....stupid rubber o-ring right behind some hot headers....:eek3:
     
  18. blindfold

    blindfold Active Member

    I said the pin is not necessary as snap-on switched to a new design, not snap-on isn't necessary for your M3. I bought a set of snap-on because I know how easily they can be stripped.
     
  19. Cool_____

    Cool_____ Banned

    Oh I gotcha. Yeah I need to get a good set from Matco or Snap-on myself.
     

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