Apparently people at Verizon don't understand this simple fact $0.002 DOES NOT EQUAL $0.00002. Ya its long, but its worth it...considering it gets passed down to 3 different people who do not understand that simple fact. http://www.youtube.com/watch?v=Gp0HyxQv97Q&eurl=
that guy was way more patient than I would have been. Maybe have them convert the rate to dollars before multiplying
This guy go a lot of attention, it seems he is getting a refund for his troubles. http://www.consumerist.com/consumer/.002/verizon-customer-gets-full-refund-220726.php