This is what i just submitted to the "how was our service" link from SOG. I just had a 100K mile service, plus valve cover gaskets ($1,378) done on my 08 STI: IF I come back to SOG it will be because Jill Thurston is outstanding. Otherwise I would NOT return. The service dept. is going the way of Strivers. Indicator 1: the schedule service link on your web site has been dead for weeks. Indicator 2: I used the Reply To link on Herb Hoffman’s email about time for service – crickets. Indicator 3: when I arrived for service, someone I had never seen before (did not introduce themselves) asked for my keys. I wondered if my car was being stolen by some bum off the street (the same thing happened when I returned the loaner). Indicator 4: Jill and I agreed you would take my car for a test drive since it was getting a 100K mile service. That did not happen. In fact, you did not even bring my car to normal operating temperature. How can you do a 110 K service and not even warm it up to see if everything was done correctly? After leaving the shop, I noticed the smell of burning oil. When I stopped at a traffic light about 10 miles from SOG white smoke came from the TMIC scoop and front edge of the hood. I pulled off and checked for fire or leak. When the smoke cleared (right bottom of motor) I went on home (5 more miles). At home, when I shut the car off a huge plume of white smoke came from the right bottom of the motor. After repeatedly warming the car, checking the oil level and letting it cool, the smoke stopped. This morning after coming to work (22 miles) there was no smoke. But the burning oil smell was so pervasive, I had to drive with the windows down in the rain. Hopefully, by the time I get home tonight the oil will have cooked off.