I've dealt with SOG on a number of occasions and have never had a bad experience. Recently I ordered some parts (their "internet" prices are very competitive) and drove down from Gainesville to pick them up. I got home and realized I was missing a part. Called up the next morning (today) and they politey agreed to overnight it to me. I was dissapointed when I realized I was missing the part, but pleasantly surprised at how easy the issue was resolved. So far SOG is one of the best dealerships I've dealt with on all accounts (parts, service, sales).