Without King, Classic subaru are going down

wagunz_pwn · Feb 17, 2009

JZaal said: ↑

Yeah! And wagunz pwn is payin'.
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ummm...no. Try again there Sheriff.

techlord · Feb 18, 2009

JZaal said: ↑

Hello Mr. 1naplay,

Just wanted to take the opportunity to set the record straight and let everyone know about the kind of customers that every once in a while frequent our establishment. There are 2 sides to a story and do not want one bad apple to ruin the whole bunch, so here is our side.

I have recently taken over Classic Subaru as a Sales Manager and so far, every report I've seen about our Service Department, Tom Griffin (25 years of working on Subarus) and Chris have been positive ones. There will be however some instances when we're wrong and there are others when the customer will try to put one over on us and unfortunately this is the one.

Mr. 1naplay showed up with an older model Sti which he purchased used and with it brought in an aftermarket Cobb turbo shield. During conversation, Mr.
1anaplay suggested to my Service Advisor the part be warrantied through Subaru. Not!!!! Standard procedure dictates that the car be looked at in order to see what type of part is needed and make the customer aware of any other issues. Keys were handed over willingly to my Advisor and the vehicle was put on the lift for further inspection. Part numbers were gathered and an invoice for $60 was generated since that's what we charge if a vehicle goes on the lift.

Per my Service Advisor, my tech and my Service Director, you decided to throw a fit about the $60 and left without getting the part numbers you needed for the brackets and the shield. Saddest of all was, you didn't even give us Management a chance to make it right and either refund you the money or even better yet, sell you the parts at our cost. Instead, you choose to bad mouth us through this medium and not take any responsibility for your actions.

I challenge ANYONE, if they have issues with Classic Subaru and the Service Department, to speak with me JAY ZAAL and I will hear you out and make it right. Been doing this too long for one customer to ruin a good dealer's rep. That's customer service for you my friend. Not run out like a pissed off 5 year old and tell only your twisted side of the story.

I joined WRXAtl when I took over the dealership at the end of Jan. in order to reach out to the WRX/ STi and Subaru communities and not to alienate our most valuable asset...YOU GUYS!
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why would the car even be put on the lift for a heat sheild bracket?

let me get this right, you charge 60 bucks to rack a car?

If so that is INSANE, it takes less than 1 min!

JZaal · Feb 20, 2009

wagunz_pwn said: ↑

ummm...no. Try again there Sheriff.
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j/k

JZaal · Feb 20, 2009

techlord said: ↑

why would the car even be put on the lift for a heat sheild bracket?

let me get this right, you charge 60 bucks to rack a car?

If so that is INSANE, it takes less than 1 min!
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I have no clue! But definitely looking into the service side of things. I'm sales guy that loves the product. This under the hood stuff, I leave to the "experts". Nevertheless, I agree with you. It was insane.

yerrow · Feb 20, 2009

Mosy anywhere charges $50-$75 to rack a vehicle. It may only take a minute by the liabilities involved are high.

So id say that its a fair price

07Ltd#767 · Feb 20, 2009

yerrow said: ↑

Mosy anywhere charges $50-$75 to rack a vehicle. It may only take a minute by the liabilities involved are high.

So id say that its a fair price
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I think the situation here is why was it racked to begin with? Unless it's the header heatshield, everything's accessible through the top bay. I could see them charging to remove the intercooler before they charged to rack the car...however, I don't even think that's necessary for a simple inspection.

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Without King, Classic subaru are going down

wagunz_pwn Active Member

techlord Active Member

JZaal New Member

JZaal New Member

yerrow Active Member

07Ltd#767 The Neighborhood Drunk

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Without King, Classic subaru are going down

wagunz_pwn Active Member

techlord Active Member

JZaal New Member

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yerrow Active Member

07Ltd#767 The Neighborhood Drunk

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